SIZING
We would recommend scanning through our size chart as a first line of action. This should help you pick the right size. If you’re still unsure, request you to write to us at admin@newchapterr.com with Subject: READY GARMENT MEASUREMENTS and specify styles you are looking to purchase and your body measurements in the email. We’ll be sure to get back to you at the earliest.
Garments that have a more relaxed and comfortable fit can be worn by, for example, both an S & M or M & L
You should size down. If you normally wear a size S, opt for S/M; if you wear size L opt for L/XL and so on. The idea is to wear a garment that is easy and relaxed.
One Size fits all. These garments are meant to be oversized. We suggest going with anFree Size if you normally wear sizes S to XXL.
We don’t include Free Size measurements in our size chart because they vary with each style and silhouette. We suggest going with a Free Size if you normally wear sizes S to XXL.
Yes, it will be. But it’s meant to be loose.
Many of our styles have a relaxed and easy fit. Our sizes don’t run large. Because of the nature of such garments, you might find yourself easily slipping into a size smaller than your usual size; this is pretty common. But we always recommend sticking to your usual size because this will ensure the garments fall the way they are supposed to.
We have a detailed size chart for each category of clothing. This will help you pick the right size with ease. We have also included an international size indication along with our size.
We currently have sizes ranging from S to XXL.
We recommend checking our size chart as a first line of action. This should help you determine the size you should opt for.
We do not leave margins. All products are well finished.
Yes, we offer reduction in length alterations as long as we are advised of the required length within 24 hrs of your order placement.
We are a size inclusive brand and offer customization on all our styles for size Only. Please reach out to us at admin@newchapterr.com with your requirements and where possible we will accommodate your request at a marginal upcharge. Such garments are a final sale and not valid for return/exchange.
SHIPPING
Our usual dispatch lead time is 15 working days from the date of receiving an order. At New Chapterr, we follow a smart inventory system and make everything to order. This ensures zero inventory pile-up. We work Monday through Friday and are closed for weekends.
We do take up early delivery requests from our customers. We would suggest writing to us at admin@newchapterr.com to check the feasibility prior to placing your order with us as early deliveries are subject to immediate availability of fabric, production bandwidth, priority shipping availability to your pin code etc.
All orders are dispatched in 15 working days from the date of receiving an order. We work Monday through Friday and are closed for the weekends. You will receive an email/sms notification once the shipment has left our studio along with the tracking details. Please be assured that we will try our absolute best to ensure the order reaches you at the earliest. In case of any delays, our customer service will notify you accordingly.
We offer free shipping pan India..
Not at this time.
This is a rare occurrence and has happened only a handful of times. Since we use external courier partners we will need to check with the courier partner to understand what has happened. We would suggest writing to us at admin@newchapterr.com and we’ll help sort this for you.
ORDER
If your card or bank account has been debited but you have not received an order confirmation email from us, please check your spam and promotions folders. If you are still unable to find it, please bring this to our attention immediately so we can check on this. You can write to us at admin@newchapterr.com with Subject: ORDER CONFIRMATION MISSING
Yes, we will be able to change the size if you make a request within 24 hours after placing your order with us. After this time it will be difficult for us to accommodate your request as the product would have moved into production.
Please write to us at admin@newchapterr.com at the earliest opportunity with Subject: CHANGE IN ADDRESS. If the order has not been dispatched, we would be happy to update these details for you.
All order placements are final and we do not offer refunds.
RETURNS
All order placements are final and we do not offer refunds.
We offer size exchanges . We do not offer refunds.
Please note that size exchanges/returns will not be possible on a discounted or customised product.
We offer size exchanges . We do not offer refunds.
Please note that size exchanges/returns will not be possible on a discounted or customised product.
We do not offer refunds due to the time and labour that goes into each product.
We do not offer reverse pick-ups. The cost of any return and exchange is to be borne by the customer. While sending us your order, please make sure that the sender’s name and order name remain the same or mention your order number on the parcel. This will avoid all potential communication lags.
PAYMENT
Not at this time.
We accept money through Paytm QR code
If the order was placed you should have received an order confirmation email from us almost immediately. There is a possibility that this email was delivered to your spam or junk mail so be sure to check these folders as well. If you haven’t received it, request you to bring this to our attention so we can check on this immediately. You can write to us at admin@newchapterr.com
This may happen due to technical reasons like down time with the bank, extended time lapse etc. We would recommend that you try again. If the issue persists, please write to us at admin@newchapterr.com with the garments you’d like to purchase, your preferred size for each and the delivery pin code. Once we receive your request, we will send you a payment link to complete your purchase.
CUSTOMISATION
Yes, we do take up custom orders. Please write to us at admin@newchapterr.com with the customization details and the products you wish to order. We will try our best to make it possible.
Yes, we do. Please mention your preferred length in the notes section while placing your order with us or write to us after placing your order admin@newchapterr.com
All our products are made keeping in mind an average height of 5.4”. You can check the default length of each garment on the product page. If you wish to order a custom length, please mention the preferred garment length in the NOTE section at check out. Please note that returns and exchanges on custom pieces will not be possible as they will be made specifically for you.
Yes, we can add sleeves for an additional cost. This will be viewed as customisation. There are a few silhouettes that restrict us from doing so but we can add sleeves to most of our sleeveless styles. In order to get this done, please write to us at and we will admin@newchapterr.com guide you through this process.
Sadly this is not possible.
DISCOUNTS/OFFERS
We don’t usually offer discounts. We pay fair wages that are above industry standard, respect and pay artisans at asking price and do not add mark-ups for store commissions or inventory pile-up. Our clothes are impeccably tailored and will last for a very long time. Which means that our garments are already well-priced.
Sadly, this is not possible as we pay fair wages that are above industry standard, respect and pay artisans at asking price and do not add mark-ups for store commissions or inventory pile-up. Our clothes are impeccably tailored and will last for a very long time. Which means that our garments are already well-priced.
GIFT WRAPPING
Yes, we would be happy to gift wrap a product for you. Please mention the same in the NOTE section at check-out. While we do the best we can, do note that we do not have a professional gift packer on our team.
Yes, absolutely. You can request for the same by mentioning this in the notes section while placing your order with us and we’ll be sure to include it.
Sorry, but we do not have this facility at this time
OUT OF STOCK
Because we make all our products on a made to order basis, there is a very good chance we will be able to adjust stock at our end to make your preferred size available for you. You can check with us by writing to us at admin@newchapterr.com
Restocking of products is highly dependent on customer demand and fabric availability. If we’ve received enough requests and the fabric is available to reorder, we do bring it back. Given the nature of our process, it’s hard for us to say if something will be back in stock unless it’s already been confirmed.
You can log in to your account by using your email address and password, same as the one used while creating your account.
Once you’ve redeemed the offer of your choice, copy the unique coupon code given to you and use the same at checkout.
FABRIC & CARE
We try to keep the colour in image as close to the real one and there is usually almost no difference between the colour on your screen and the actual garment. However colour viewing differs in various gadget screens. Occasionally, in naturally dyed or hand crafted garments, the colour may slightly vary. This is not an error or poor quality but simply a testament to the hand process.
Yes, we work very hard to ensure the imagery matches the product in reality. What you see will also depend on the gadget at hand and its display settings but we can assure you that the chances of there being a discrepancy is negligible.
The better home – laundry liquid. Do note that we do not have any connection or partnership with the mentioned company, and are simply speaking from our experience. Your experience with the product may vary.
Always iron inside out. The heat or temperature of the iron depends on the fabric at hand. We’ve detailed these specifics on our care labels
While all our fabrics are prewashed and pre-shrunk, a small amount of shrinking is still possible. We recommend washing with cold water as heat may shrink a natural fabric.
BRAND
We’re an online brand and sell primarily through our website. We do not have a retail space at this time.
Our studio in Gurgaon is open Monday – Saturday, 9:30 am to 6 pm.
We’re truly sorry if this has happened. Our usual response time is 24 hours from when we receive a query. If you haven’t heard from us in this time frame, it’s usually because the query requires us to check with our tireless production team for advice or confirmation. Alternatively, being a lean team we might have simply missed out on your email due to the increased numbers of queries received in that period. We would really appreciate a reminder if we haven’t gotten back to you in 2 working days. Please be assured that we’re here to help you.
COLLABORATIONS, HIRING & INTERNSHIPS
For press and media related queries please write to us at simrran@newchapterr.com
We would love to collaborate with brands and online marketplaces that resonate with our work philosophy. Please write to us at simrran@newchapterr.com for the same.
For wholesale enquiries, please write to us at simrran@newchapterr.com with your proposal and we’ll be sure to get back to you.